Conditions d’utilisation
TERMS OF SERVICE
OVERVIEW
This website is operated by TrueLoveDoll. Throughout the site, the terms “we”, “us” and “our” refer to TrueLoveDoll. TrueLoveDoll offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms. If you do not agree with all the terms and conditions of this agreement, you may not access the website or use our services.
Any new features, products, or tools added to our store shall also be subject to these Terms of Service. You can review the most current version of these Terms at any time on this page.
We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to review this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least 18 years old or the legal age of majority in your state, province, or country of residence, whichever is higher.
TrueLoveDoll products are intended for adults only. By purchasing from our website, you confirm that you are legally permitted to purchase and possess adult products in your location.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws or regulations applicable in your jurisdiction.
You must not transmit any worms, viruses, malware, or any destructive code.
A violation of any of these Terms will result in immediate termination of your access to our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your information (excluding payment information) may be transferred unencrypted and may involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
Payment information is always encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, services, or content without our express written permission.
All product images, descriptions, designs, logos, and website content are protected by applicable intellectual property laws.
The headings used in these Terms are included for convenience only and do not limit or affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make every effort to ensure that product information, descriptions, images, and specifications displayed on our website are accurate and up to date.
However, due to differences in lighting, photography conditions, screen settings, manufacturing processes, and handmade craftsmanship, the actual product may slightly differ from the images shown on the website.
Minor variations in color, texture, measurements, or appearance shall not be considered product defects.
We reserve the right to modify website content, product information, prices, and availability at any time without prior notice.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify, suspend, or discontinue any product, service, or feature of our website without notice.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of our services.
SECTION 5 - PRODUCTS OR SERVICES
Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to availability.
Due to the nature of our products, returns, exchanges, and refunds are only accepted according to our Refund Policy and Return Policy.
We make every effort to accurately display product details, including size, weight, color, materials, and features. However, slight differences may occur due to manufacturing processes.
Our products are handmade or partially handmade, and small variations between individual products are considered normal.
Before placing an order, customers are responsible for carefully reviewing product specifications, measurements, features, and available options.
SECTION 6 - ORDER ACCEPTANCE AND PAYMENT
We reserve the right to refuse or cancel any order at our discretion.
Orders are considered accepted only after payment has been successfully received and confirmed by TrueLoveDoll.
If an order is canceled after production or preparation has started, cancellation fees may apply according to our Refund Policy.
You agree to provide accurate and complete purchase and account information for all transactions made through our store.
SECTION 7 - SHIPPING AND DELIVERY
TrueLoveDoll provides discreet packaging to protect customer privacy.
Products are shipped in plain, unbranded packaging whenever possible.
Delivery times may vary depending on product availability, destination country, customs procedures, shipping carriers, and other circumstances beyond our control.
Customers are responsible for ensuring that products can legally be imported into their country or region.
TrueLoveDoll is not responsible for delays caused by customs clearance, import restrictions, government regulations, or circumstances outside our control.
SECTION 8 - PRIVACY AND CONFIDENTIALITY
We respect your privacy and are committed to protecting your personal information.
Customer information is used only for order processing, customer support, shipping, and improving our services.
We take reasonable measures to ensure that customer orders remain confidential.
Please refer to our Privacy Policy for more information.
SECTION 9 - USER COMMENTS AND FEEDBACK
If you submit comments, reviews, photos, or other content to us, you grant TrueLoveDoll permission to use, reproduce, modify, publish, and display such content for marketing and promotional purposes.
You agree that your submissions will not violate any third-party rights or contain unlawful, abusive, or misleading content.
SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our website that contains errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, or availability.
We reserve the right to correct any errors and update information or cancel orders if any information is inaccurate.
SECTION 11 - LIMITATION OF LIABILITY
TrueLoveDoll shall not be responsible for any indirect, incidental, special, or consequential damages resulting from the use of our products or services.
Customers are responsible for using products safely, properly, and in accordance with applicable laws and regulations.
SECTION 12 - GOVERNING LAW
These Terms of Service and any agreements whereby we provide products and services shall be governed by and interpreted in accordance with applicable laws.
SECTION 13 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
Email: support@truelovedoll.com
Website: TrueLoveDoll