Shipping Policy

At TrueLoveDoll, we are committed to providing our customers with a safe, discreet, and reliable shopping experience. We offer free and discreet worldwide shipping to most destinations worldwide.

All packages are shipped in plain, unbranded packaging to protect your privacy.

Please note that due to local import regulations and shipping restrictions, we are unable to ship to certain countries or regions where importation of our products is restricted.

If you are unsure whether we can ship to your location, please contact our customer service team before placing your order.

1. Ready-to-Ship Dolls (3–10 Business Days Delivery)

Our In-Stock dolls are pre-produced and stored in our overseas warehouses, allowing us to provide faster delivery without waiting for production.

United States Customers

For US customers, selected in-stock dolls are stored in our US warehouses and are ready for immediate shipment.

Delivery usually takes approximately:

3–10 business days after your order is processed.

European Customers

For customers in Europe, selected in-stock dolls are stored in our European warehouses and can be shipped locally.

Delivery usually takes approximately:

3–10 business days after your order is processed.

For eligible EU warehouse shipments, customs duties and import taxes have already been handled, so customers do not need to pay additional customs fees.

2. Custom Dolls

For custom dolls, the total delivery time is calculated as:

Total Delivery Time = Production Time + Shipping Time + Possible Holidays

Production Time

Custom dolls are made according to your selected specifications.

The production process usually takes:

2–7 business days

Production time may vary depending on customization requirements, holidays, and factory schedules.

Shipping Time

After production is completed, your doll will be carefully packaged and shipped.

Delivery Time 
Delivery Time = Production Time + Shipping Time (+ any holidays)

  • Production Time: This is the time it takes for us to produce your custom-made sex dolls: 2-7 business days. 
  • Shipping Time: please refer the following table:
  Free Shipping
(by Sea or Train)		 Expedited Shipping
(by Air)
 U.S.A around (25~35) days around (7~12) workdays
Canada  around [45 + (4~7)] workdays around (7~12) workdays
EU countries around (28~35) workdays around (7~12) workdays
the UK around [35 + (4~7)] workdays around (7~12) workdays
Russia around (25~30) workdays around (7~12) workdays
South Korea around (5~7) workdays -
Australia  around 40 workdays around [(4~6) + (2~7)] workdays
Mexico around 40 workdays around 20 natural days
Switzerland - around (7~12) workdays
Norway - around (7~12) workdays
Iceland - around (7~12) workdays
Japan  - around (4~5) workdays
Malaysia - around (5~7) workdays
Singapore  - around (5~7) workdays
Note: Shipping times are estimates and may vary due to customs clearance, weather conditions, holidays, carrier delays, or other unexpected circumstances.


If your country is not listed above but you would like to place an order, please contact us. We will do our best to arrange shipping options for you.

Shipping Address Requirements
PO Box Addresses

Due to the large size and weight of our products, we are unable to deliver to PO Box addresses.

Please provide a complete residential or physical delivery address when placing your order.

APO/FPO Addresses

Due to carrier restrictions, we are unable to ship to APO/FPO military addresses.

Please provide a standard residential or commercial address.

Package Inspection & Damage Claims

Our dolls are carefully packaged with protective materials to ensure safe transportation.

However, due to the nature of long-distance shipping, packages may occasionally experience external damage during transit.

If your package arrives damaged or appears to have been opened:

Please do not sign for the delivery.

If you have already accepted a damaged package, please contact our customer support team as soon as possible and provide photos or videos of the package condition. We will assist you in resolving the issue.

Tracking Information

Once your order has been shipped, we will provide tracking information via email.

Please allow some time for the tracking information to update after the package leaves our warehouse.

Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please contact our customer support team.

We are always happy to help.

About Products

Are the doll heads attached or removable?

Yes, heads are removable and adjustable.
Are jelly breasts worth choosing?

Yes, jelly breasts are a popular upgrade option and are designed to provide a more realistic feel. Made with soft, flexible materials, they closely mimic the natural movement and texture of real breasts, offering a more lifelike experience.
Can I Purchase a Standalone Moaning System for My Doll?

Sorry, the moaning system is built into the doll and cannot be purchased separately.
Can I Apply Makeup to the Doll?

Yes, you can apply makeup to the doll. We recommend using water-based or doll-safe makeup products to protect the skin material.
Do You Offer Any Dolls with Pubic Hair?

Yes, this option is available for all custom dolls. You can select it when placing your order.
Do You Offer Dolls With Mechanical Oral Function?

Some of our dolls support an automatic oral function upgrade. If you add the auto-blow feature, the doll can be equipped with this function. Please contact our online support team to check whether your doll model is compatible with the upgrade.

About Payments

Can I Pay With Cash And Pick Up The Doll Locally Instead Of Having It Delivered?

Currently, we only accept payments through credit cards and PayPal.
For customers in the US who prefer to pick up their package locally, you may choose a nearby FedEx location that offers pickup services. Please contact the FedEx office directly to confirm the pickup process and requirements.
We use FedEx for all US shipments to ensure safe and reliable delivery.
Can I Learn More About The Dolls Before Placing An Order?

Of course! You are welcome to contact our online support team anytime. We can provide more product details, specifications, photos, and answer any questions you may have before you make a purchase.
Can I Order A Doll Head With A Different Doll Body?

For custom dolls, head changes are available. Please place your order for the body you want and leave an order note with your preferred head model.
For in-stock dolls, we are unable to modify the doll configuration. However, you can purchase a separate doll head from our factory.
Please note that if the size difference between the doll head and body is significant, we recommend contacting our customer service team first to confirm compatibility before placing your order.
What Name Will Appear On My Billing Statement?

The name shown on your credit card statement will appear as TLDXXXX or a discreet name that does not reveal the nature of your purchase, helping to protect your privacy.

About Shipping

How Long Does Shipping Take?

For custom orders, please allow 2–7 business days for production. After the doll is completed, free shipping to the US usually takes around 4 weeks.
If you need faster delivery, expedited shipping is available for an additional fee of $350–$500, depending on the doll’s size. With expedited shipping, delivery usually takes approximately 3–7 business days after production is completed.
For ready-to-ship or in-stock dolls, delivery is typically within 3–7 business days.
For shipping times to other countries, please check our Shipping Information page.
How Do You Ship The Dolls?

Shipping methods depend on your location and destination. We use different transportation options, including sea freight, rail shipping, and air shipping, to provide the most suitable delivery solution.
For the final delivery, we work with trusted carriers such as UPS, FedEx, and DHL to ensure safe and reliable shipping.
For more details, please visit our Shipping Policy page.
Where Are The Dolls Shipped From?

All dolls are produced in our factory located in Guangdong, China, and shipped from China or Hong Kong depending on the order and shipping arrangements.
Where Are Your In-Stock Dolls Shipped From?

Our ready-to-ship dolls are stored in multiple warehouses worldwide for faster delivery. Our warehouse locations include:
US Warehouse: Los Angeles
EU Warehouses: Poland
The shipping location depends on your order and destination. We will arrange shipment from the nearest available warehouse whenever possible.
I Live In Canada. Do You Ship There?

Yes, we ship to Canada! Canadian customers can choose our custom dolls with 20+ customization options and expedited shipping available.
I Would Like To Know Where My Doll Is Now. How Can I Check The Status?

Please contact our online support team with your order details. We will check the latest shipping status for you and provide an update as soon as possible.
Has My Custom Doll Been Shipped Yet?

Custom dolls are made to order, so please allow 2–7 business days for production.
If you have not received the pre-shipping photos of your doll yet, it means your doll is still being manufactured. Once production is completed, we will send you factory photos for confirmation before arranging shipment.