Versand

At TrueLoveDoll, we are committed to providing our customers with a safe, discreet, and reliable shopping experience. We offer free and discreet worldwide shipping to most destinations worldwide.

All packages are shipped in plain, unbranded packaging to protect your privacy.

Please note that due to local import regulations and shipping restrictions, we are unable to ship to certain countries or regions where importation of our products is restricted.

If you are unsure whether we can ship to your location, please contact our customer service team before placing your order.

1. Ready-to-Ship Dolls (3–10 Business Days Delivery)

Our In-Stock dolls are pre-produced and stored in our overseas warehouses, allowing us to provide faster delivery without waiting for production.

United States Customers

For US customers, selected in-stock dolls are stored in our US warehouses and are ready for immediate shipment.

Delivery usually takes approximately:

3–10 business days after your order is processed.

European Customers

For customers in Europe, selected in-stock dolls are stored in our European warehouses and can be shipped locally.

Delivery usually takes approximately:

3–10 business days after your order is processed.

For eligible EU warehouse shipments, customs duties and import taxes have already been handled, so customers do not need to pay additional customs fees.

2. Custom Dolls

For custom dolls, the total delivery time is calculated as:

Total Delivery Time = Production Time + Shipping Time + Possible Holidays

Production Time

Custom dolls are made according to your selected specifications.

The production process usually takes:

2–7 business days

Production time may vary depending on customization requirements, holidays, and factory schedules.

Shipping Time

After production is completed, your doll will be carefully packaged and shipped.

Delivery Time
Delivery Time = Production Time + Shipping Time (+ any holidays)

Production Time: This is the time it takes for us to produce your custom-made sex dolls: 2-7 business days.
Shipping Time: please refer the following table:

	Free Shipping (by Sea or Train)	Expedited Shipping (by Air)
U.S.A	around (25~35) days	around (7~12) workdays
Canada	around [45 + (4~7)] workdays	around (7~12) workdays
EU countries	around (28~35) workdays	around (7~12) workdays
the UK	around [35 + (4~7)] workdays	around (7~12) workdays
Russia	around (25~30) workdays	around (7~12) workdays
South Korea	around (5~7) workdays	-
Australia	around 40 workdays	around [(4~6) + (2~7)] workdays
Mexico	around 40 workdays	around 20 natural days
Switzerland	-	around (7~12) workdays
Norway	-	around (7~12) workdays
Iceland	-	around (7~12) workdays
Japan	-	around (4~5) workdays
Malaysia	-	around (5~7) workdays
Singapore	-	around (5~7) workdays
Note: Shipping times are estimates and may vary due to customs clearance, weather conditions, holidays, carrier delays, or other unexpected circumstances.

If your country is not listed above but you would like to place an order, please contact us. We will do our best to arrange shipping options for you.

Shipping Address Requirements
PO Box Addresses

Due to the large size and weight of our products, we are unable to deliver to PO Box addresses.

Please provide a complete residential or physical delivery address when placing your order.

APO/FPO Addresses

Due to carrier restrictions, we are unable to ship to APO/FPO military addresses.

Please provide a standard residential or commercial address.

Package Inspection & Damage Claims

Our dolls are carefully packaged with protective materials to ensure safe transportation.

However, due to the nature of long-distance shipping, packages may occasionally experience external damage during transit.

If your package arrives damaged or appears to have been opened:

Please do not sign for the delivery.

If you have already accepted a damaged package, please contact our customer support team as soon as possible and provide photos or videos of the package condition. We will assist you in resolving the issue.