Privacy Policy

Privacy Policy for TrueLoveDoll

Last Updated: August 4, 2026

Welcome to TrueLoveDoll. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we, TrueLoveDoll, collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us, in compliance with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information on the Collection of Personal Data

1.1 Personal Data

In the following, we inform you about the processing of personal data when using our website. Personal data is all data that can be related to you personally, e.g., name, address, e-mail addresses, user behaviour. In this way, we would like to inform you about our processing procedures and, at the same time, comply with our legal obligations, in particular from the EU General Data Protection Regulation (GDPR).

1.2 Data Controller

The data controller pursuant to Art. 4 (7) GDPR is TrueLoveDoll.

You can contact us at:

  • Email: [Please fill in your contact email]

  • Postal Address: [Please fill in your company address]

2. Processing of Personal Data When Visiting Our Website

When using the website for information purposes, i.e., simply viewing it without registering and without you providing us with any other information, we process the personal data that your browser transmits to our server. The data described below is technically necessary for us to display our website to you and to ensure stability and security and must therefore be processed by us. The legal basis is Art. 6 (1) f GDPR.

This data includes:

  • (A) IP address

  • (B) Date and time of the request

  • (C) Content of the request (page visited)

  • (D) Amount of data transmitted in each case

  • (E) Browser type and version

  • (F) Operating system and platform

3. Further Functions and Offers of Our Website

3.1 Overview of Various Offers

In addition to the purely informational use of our website, we offer various services that you can use if you are interested (e.g., registering an account, purchasing goods). For this purpose, you usually have to provide further personal data, and/or we process such further data that we use to perform the respective services. The aforementioned data processing principles apply to all data processing purposes described here.

3.2 Use of External Service Providers

In some cases, we use external service providers to process your data (e.g., payment service providers, shipping companies). These service providers are carefully selected by us, are bound by our instructions, and are regularly monitored.

3.3 Further Third-Party Involvement

Furthermore, we may pass on your personal data to third parties not already mentioned in this privacy policy if we offer participation in promotions, competitions, conclusion of contracts, or similar services together with partners. Depending on the service, your data may also be collected by the partners on their own responsibility. You will receive more detailed information when you provide your data or in the description of the respective offers.

3.4 Third Parties Outside of the EEA

If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the consequences of this circumstance in the description of the offer.

4. Processing of Personal Data When You Contact Us or Register an Account

When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, name, and telephone number, if applicable) will be stored by us in order to answer your questions.

When you register a customer account with us, we collect the information that you voluntarily share with us. This data may include, for example:

  • (A) Your first and last names, as well as your title or user name

  • (B) Login data: your email address and a password you choose yourself

  • (C) Your contact details, e.g., postal addresses, telephone numbers

  • (D) Any further information on your person and your interests that you might share with us

5. Processing of Personal Data When You Make a Purchase

5.1 Shopping Information

If you order something from our online shop, we collect your shopping data. Depending on the type of purchase and processing status, shopping data may include the following information:

  • (A) Purchased item details (name, price, model, etc.)

  • (B) Order number

  • (C) Delivery and billing addresses

  • (D) Delivery and payment status, e.g., “completed” or “dispatched”

  • (E) Messages and communication relating to purchases (e.g., complaints and messages to customer service)

  • (F) Return status, e.g., “ongoing”

  • (G) Information regarding service providers involved (e.g., shipment numbers of parcel services)

5.2 Payment Details

We offer you various payment methods. We collect the payment details shared by you in order to execute the payment. We receive further payment details from external payment service providers and credit agencies which we work with in executing payments and carrying out credit checks. We only forward information to our payment service providers which is necessary for processing payment.

Payment details include:

  • (A) Billing addresses

  • (B) Preferred payment method

  • (C) IBAN and BIC or account number and sort code

  • (D) Credit card details

The payment details also include other information directly connected to payment processing and credit checking. This applies, for example, to information which external payment service providers use for identification, such as your PayPal ID if you are paying with PayPal.

6. Cookies and Tracking Technologies

6.1 General Information About Cookies

We may use cookies, tags, web pixels, and similar technologies to automatically collect information on our Services. If required by law, we will request your consent before using cookies or other tracking technologies. As described below, we will not use cookies or similar tracking technologies that process your personal data, unless they are Strictly Necessary Cookies, or you opt-in by using the cookie banner or consent manager found on our Site. You may withdraw your consent or update your preferences at any time by clicking the “Manage Cookies” link within the website footer.

6.2 Types of Cookies We Use

  • Strictly Necessary Cookies: These are essential for you to use our Services, e.g., to access secure areas. Without these, some services cannot be provided.

  • Functional Cookies: These remember your choices to provide enhanced features and personalized content.

  • Performance or Analytic Cookies: These collect passive information about how you use our Services to help us improve them.

  • Advertising or Targeting Cookies: These are used to make advertising messages more relevant to you. Our third-party partners may use these to build a profile of your interests and deliver relevant advertising on other sites.

6.3 Your Choices

You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies or how to block them. If you block all cookies, some features may not work.

6.4 Analytics

We use Google Analytics to monitor and analyze the use of our Services. Google Analytics is a web analytics service that tracks and reports Site traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page. You can opt-out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

6.5 Behavioral Remarketing

We use remarketing services to advertise on third-party websites after you visited our Services. We use the following tools:

  • Google Ads: Provided by Google. You can opt-out by visiting the Google Ads Settings page.

  • Facebook Ads: We may display interest-based ads on Facebook. To modify your preferences, visit Facebook's Ad Preferences.

7. Transfer of Data to Third Parties

7.1 Transfer Only Where Allowed by Law

We only forward your data if this is allowed by applicable law. We work closely with certain service providers, such as logistics companies and payment processors. These service providers generally only process your data on our behalf and under special conditions.

7.2 Payment Service Providers and Credit Agencies

We offer different payment options. For this purpose, payment data can be transferred to payment service providers with whom we work. You can find more details about the processing of personal data by payment service providers in their privacy policies.

7.3 Shipping Companies

We work with external shipping companies to deliver orders. These shipping companies receive the following data to execute the relevant order:

  • (A) Your name

  • (B) Your delivery address

  • (C) Your email address (if the shipping company needs to inform you of the delivery date)

8. Retention and Erasure of Data

We will store your personal data as long as is necessary for the purposes named in this Privacy Notice, especially for the fulfilment of our contractual and legal obligations. We may also store your personal data for other purposes if the law allows us to do so.

If you close your customer account, we will delete all the data we have stored regarding you, unless legal retention obligations require us to keep it (e.g., tax and commercial laws which can require retention for up to ten years). In such cases, the data will be blocked for further processing.

9. How Is My Personal Data Protected?

We use technical and organisational measures to secure our systems. With regard to your order and your customer login, we transmit your personal data securely using SSL encryption (Secure Socket Layer).

10. Your Rights

10.1 Your Rights Against Us as Data Controller

You have the following rights against us in respect of personal data relating to you:

  • (A) Right to information (access)

  • (B) Right of rectification or erasure

  • (C) Right to restriction of processing

  • (D) Right to object to processing

  • (E) Right to data portability

  • (F) Right to withdraw consent (if consent is the basis for processing)

10.2 Withdrawal of Consent

If you have given your consent to the processing of your data, you may revoke this consent at any time.

10.3 Right to Complain

You also have the right to complain to a data protection supervisory authority about our processing of your personal data.

11. Data Protection Officer

You can reach our data protection officer at [Please fill in the data protection email] or via our postal address with the addition “data protection officer.”

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes.

About Products

Are the doll heads attached or removable?

Yes, heads are removable and adjustable.
Are jelly breasts worth choosing?

Yes, jelly breasts are a popular upgrade option and are designed to provide a more realistic feel. Made with soft, flexible materials, they closely mimic the natural movement and texture of real breasts, offering a more lifelike experience.
Can I Purchase a Standalone Moaning System for My Doll?

Sorry, the moaning system is built into the doll and cannot be purchased separately.
Can I Apply Makeup to the Doll?

Yes, you can apply makeup to the doll. We recommend using water-based or doll-safe makeup products to protect the skin material.
Do You Offer Any Dolls with Pubic Hair?

Yes, this option is available for all custom dolls. You can select it when placing your order.
Do You Offer Dolls With Mechanical Oral Function?

Some of our dolls support an automatic oral function upgrade. If you add the auto-blow feature, the doll can be equipped with this function. Please contact our online support team to check whether your doll model is compatible with the upgrade.

About Payments

Can I Pay With Cash And Pick Up The Doll Locally Instead Of Having It Delivered?

Currently, we only accept payments through credit cards and PayPal.
For customers in the US who prefer to pick up their package locally, you may choose a nearby FedEx location that offers pickup services. Please contact the FedEx office directly to confirm the pickup process and requirements.
We use FedEx for all US shipments to ensure safe and reliable delivery.
Can I Learn More About The Dolls Before Placing An Order?

Of course! You are welcome to contact our online support team anytime. We can provide more product details, specifications, photos, and answer any questions you may have before you make a purchase.
Can I Order A Doll Head With A Different Doll Body?

For custom dolls, head changes are available. Please place your order for the body you want and leave an order note with your preferred head model.
For in-stock dolls, we are unable to modify the doll configuration. However, you can purchase a separate doll head from our factory.
Please note that if the size difference between the doll head and body is significant, we recommend contacting our customer service team first to confirm compatibility before placing your order.
What Name Will Appear On My Billing Statement?

The name shown on your credit card statement will appear as TLDXXXX or a discreet name that does not reveal the nature of your purchase, helping to protect your privacy.

About Shipping

How Long Does Shipping Take?

For custom orders, please allow 2–7 business days for production. After the doll is completed, free shipping to the US usually takes around 4 weeks.
If you need faster delivery, expedited shipping is available for an additional fee of $350–$500, depending on the doll’s size. With expedited shipping, delivery usually takes approximately 3–7 business days after production is completed.
For ready-to-ship or in-stock dolls, delivery is typically within 3–7 business days.
For shipping times to other countries, please check our Shipping Information page.
How Do You Ship The Dolls?

Shipping methods depend on your location and destination. We use different transportation options, including sea freight, rail shipping, and air shipping, to provide the most suitable delivery solution.
For the final delivery, we work with trusted carriers such as UPS, FedEx, and DHL to ensure safe and reliable shipping.
For more details, please visit our Shipping Policy page.
Where Are The Dolls Shipped From?

All dolls are produced in our factory located in Guangdong, China, and shipped from China or Hong Kong depending on the order and shipping arrangements.
Where Are Your In-Stock Dolls Shipped From?

Our ready-to-ship dolls are stored in multiple warehouses worldwide for faster delivery. Our warehouse locations include:
US Warehouse: Los Angeles
EU Warehouses: Poland
The shipping location depends on your order and destination. We will arrange shipment from the nearest available warehouse whenever possible.
I Live In Canada. Do You Ship There?

Yes, we ship to Canada! Canadian customers can choose our custom dolls with 20+ customization options and expedited shipping available.
I Would Like To Know Where My Doll Is Now. How Can I Check The Status?

Please contact our online support team with your order details. We will check the latest shipping status for you and provide an update as soon as possible.
Has My Custom Doll Been Shipped Yet?

Custom dolls are made to order, so please allow 2–7 business days for production.
If you have not received the pre-shipping photos of your doll yet, it means your doll is still being manufactured. Once production is completed, we will send you factory photos for confirmation before arranging shipment.